Fear the Wizard

It would be funny when things recur like themes in your life, except that in this case it isn’t. I was applying for a passport for my son, and on the US State Department site, there’s a enormo sign that says this:

Not sure which passport form you need?

Know which form to use, but not sure how to fill it out?

Complete Your Passport Form Easily and Correctly Using The

Passport Application Wizard!

The Wizard will help you determine if you need Form DS-11, DS-82, DS-5504 or DS-4085, help you to complete the form online , estimate your payment, and generate the form for you to print – ALL IN ONE PLACE!

… so I completed the form online. Guess what I got?

Server Error in ‘/’ Application.
Index was outside the bounds of the array.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.IndexOutOfRangeException: Index was outside the bounds of the array.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:

[IndexOutOfRangeException: Index was outside the bounds of the array.]
WizardManagerForNewForms.processControls(Control control, String FormType) +31325
WizardManagerForNewForms.UpdateApplicantData(StateBag activeViewState, ControlCollection activeControls, String ApplicantSSN, String ApplicantFirstName, String FormType) +313
PassportWizardPage.PassportWizard_NextButtonClick(Object sender, WizardNavigationEventArgs e) +11637
System.Web.UI.WebControls.Wizard.OnFinishButtonClick(WizardNavigationEventArgs e) +105
System.Web.UI.WebControls.Wizard.OnBubbleEvent(Object source, EventArgs e) +693
System.Web.UI.WebControls.WizardChildTable.OnBubbleEvent(Object source, EventArgs args) +17
System.Web.UI.Control.RaiseBubbleEvent(Object source, EventArgs args) +35
System.Web.UI.WebControls.ImageButton.OnCommand(CommandEventArgs e) +115
System.Web.UI.WebControls.ImageButton.RaisePostBackEvent(String eventArgument) +171
System.Web.UI.WebControls.ImageButton.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument) +7
System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) +11
System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData) +33
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +5102

Version Information: Microsoft .NET Framework Version:2.0.50727.832; ASP.NET Version:2.0.50727.832

… nice, eh? The US GOVERNMENT has less competent people writing their code than the po-dunkiest e-commerce site.

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